INTRODUCTION
Use of refined Information technology in banking sector is all about to enable banks to
cope up with the emerging technology and offer better services to its ultimate prospects in
market in a very protected, reliable and affable manner and sustain competitive advantage
over other banks. Banks are no longer restricted themselves to traditional banking
activities, but walk around newer avenues to enhance business and capture maximum
Study to Analyse the Impact of Information
Technology on Indian Banking Sector
CHAPTER : I
Assistant Professor (GLA University), Mathura Contact Detail: +91-8899908887
Ritesh Sharma
Assistant Professor (GLA University), Mathura +91-7534976580
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market share with the help of new technology. The significance of technology is greatly
felt in the financial sector in view of the competitive advantage for banks resulting in the
efficient customer service. In the development of Indian Economy, Banking sector plays
a very important and crucial role. With the use of technology there had been an increase in
penetration, productivity and efficiency. It has not only increased the cost effectiveness
but also has helped in making small value transactions viable. It also enhances choices,
creates new markets, and improves productivity and efficiency. Banking sector always
stand at the forefront of the economy and innovation has paramount concern to the
application of modern technical devices. Electronic delivery channels, ATMs, variety of
cards, web based banking, and mobile banking are the names of few outcomes of the
process of automation and computerization in Indian banking sector.