Book Overview

Any human endeavor can be accomplished only with the blessings of the god. I stand too small to express my gratitude for the supernatural power whom I felt along with myself throughout this work. I have no words to express my gratitude towards my research director Dr. Mangal Mishra, Principal, Shri Cloth Market Kanya Vanijya Mahavidyalaya, Indore, without whose direction, encouragement, and analytical ability, it was not possible for me to complete this research work. He helped me at every point of time and his easy accessibility enabled me to complete this research work without any hurdle. I also express my sincere gratitude to Dr. Chhaya Mangal Mishra for her valuable inputs in this work. I express my sincere gratitude for all the respondents who have furnished the necessary information for this study. I am also thankful towards Mr. I. K. Soni, Superintendent, District Consumer Dispute Redressal Forum, Indore for providing me data and all other relevant information for this research work. I also express sincere thanks towards the central library of Devi Ahilya Vishvavidyalaya, Indore, the library of Research Center, P.M.B. Gujarati Commerce College, Indore and the library of International Institute of Professional Studies, Devi Ahilya Vishvavidyalaya, Indore, for the possible academic infrastructure.